We are now shipping ALL items via contactless delivery - - -  some deliveries may experience delays, thank you for your patience.  learn more here.

Returns & Exchanges

7-Day Fit Guarantee & Exchange.

We know ordering online can be problematic with selecting the correct fit or size. That’s why we offer a 7-day Fit guarantee.

Return your purchase within 7 days of receiving your order and your exchanged product will be shipped to you free (subject to stock availability).

In order to return your purchase, the following must be true:

Please follow the instructions below.

General Returns. 

Return your purchase within 14 days of receiving your order to receive a refund of the original purchase price or a Hoka One One web-store credit providing the product meets the requirements as detailed above.

Refunds will be applied to the original form of payment, minus any shipping charges.

Once a refund is issued, your banking institution may take up to 10 business days for this to be applied to your account.

Warranty and Repair Return Policy. 

If you have warranty request or concern it should be returned to where you purchased your goods where they will process on your behalf. 

If purchased on www.hokaoneone.co.nz  follow the below instruction.

Replacements and exchanges are also subject to availability as we frequently sell out of styles, sizes and colours. If we cannot provide the item you require and your request is covered by the points above, we will issue a refund promptly.

Warranty Email: returns@allsports.co.nz
Warranty Phone: (07) 377-1033
Hours: Monday to Friday 8:30am - 5:00pm