Returns & Exchanges

'Change of Mind' Exchanges

Although the law does not obligate that we accept returns for 'change of mind', wrong size or alternate preferences, we try to help wherever we can. Therefore, you may exchange for another item if it is available, however no refunds please. Please follow the instructions below.

Hoka One One NZ
c/o Allsports Distribution Ltd
PO Box 1307
Taupo 3351
New Zealand

Warranty Issues

Under New Zealand Consumer Law, Hoka One One shoes carry the following guarantees:

Goods must be of acceptable quality. They must be fit for their normal purpose (as described by the manufacturer, in advertising or on packaging). Goods must be safe, durable enough to last for a reasonable time, have no minor defects, and be acceptable in look and finish. If you identify a basic or serious manufacturing fault, we will replace, repair or refund upon inspection.

Goods must match description. The goods supplied must be identical to the example viewed by you on this site. If for example the wrong model was dispatched, we will replace, exchange or refund your item.

Replacements and exchanges are also subject to availability as we frequently sell out of styles, sizes and colours. If we cannot provide the item you require and your request is covered by the points above, we will issue a refund promptly.

 

Please follow the instructions below for returning items for warranty inspection.

Hoka One One NZ
c/o Allsports Distribution Ltd
PO Box 1307
Taupo 3351
New Zealand

We reserve the right to refuse returns or any request to return or exchange clearance shoes unless the item is faulty or meets the criteria above as per New Zealand Consumer Law.

Shipping

Standard shipping is $10.00 or $16.50 (2+ pairs of shoes) New Zealand-wide.

We do not ship outside New Zealand.

As we ship by courier we are unable to deliver to PO Box addresses.

Depending on your location in New Zealand, you can expect to receive your order within 5 working days. If you haven’t received your order in 10 days feel free to contact us or call Hoka New Zealand c/o Allsports Distribution during business hours on (07) 377 1033